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Senior Project Manager - Digital - Central London

Our client is a leading design and branding communications agency, regularly found near the top of Design Week’s Top 100 agencies list. With offices in London, Edinburgh, Birmingham, and Dubai they are expanding rapidly. They are now looking for a Senior Project Manager/Account Manager with exceptional Digital expertise and delivery skills to work with their exceptional client-base.

 

KEY RESPONSIBILITIES

 

Client service

 

  • Proactive approach to relationship building
  • Day-to-day contact for clients
  • Provision of an exceptional client experience, from the timely issuance of agendas and contact reports to clear on-going communication and sound judgment of when to escalate issues
  • Act as a partner and safe pair of hands to your clients

 

Delivery

 

  • Management of delivery process from kick off to completion
  • Scoping and requirements gathering
  • Documentation
  • Production liaison/briefing/management
  • Attend to all reporting needs

 

Team work

 

  • Knowledge sharing around your areas of expertise
  • Willingness to help colleagues solve problems or understand new requirements
  • Acute awareness of colleagues’ skills and when they can add value to a project
  • Member of pitch teams when required

 

SKILLS & KNOWLEDGE­­­­­­

 

  • Exceptional client service skills
  • Broad knowledge of Brand, Digital and Engagement projects
  • Sensitivity to client challenges and supportive attitude to aid or provide solutions
  • Engaging, collaborative and adept at building internal and external relationships
  • Strong communication and presentation skills
  • Sound judgment and problem solving skills
  • Unquestionable business ethics and integrity
  • Organised and can multi-task with ease
  • A 'can do' mentality
  • Business and commercial awareness
  • Ability to deliver exceptional client service
  • Flexible, adaptable style and approach
  • Resilient, passionate, energetic and hungry
  • Lives Emperor’s values